How to Apply for Medicaid in Tennessee
Tennessee takes TennCare applications through One DHS Customer Portal, run by the Division of TennCare. A decision normally takes 15–45 days from the date a complete application is filed.
Tennessee Contact and Application Details
- Program name in Tennessee: TennCare
- Agency: Division of TennCare
- Apply online: One DHS Customer Portal
- Phone: 866-311-4287
- Decision time: 15–45 days
State agencies rename portals and change numbers; confirm on the state website before you call.
Check your eligibility
Before applying, verify you meet the basic requirements for Medicaid in Tennessee. Use our free eligibility checklist to review each requirement.
Gather required documents
Collect the following: Proof of identity, Proof of residency, Proof of income, Citizenship documents, Social Security numbers. Having everything ready before you start will prevent delays.
Complete the application
Apply online through One DHS Customer Portal (tenncareconnect.tn.gov), the Tennessee application run by the Division of TennCare, or apply by phone at 866-311-4287. In Tennessee the program is called TennCare. You can file with only your name, address and signature to lock in your filing date and supply the rest afterwards.
Submit and track your application
After submitting, you'll receive a confirmation number. Processing takes 15–45 days. Keep copies of everything you submit.
Respond to any requests
The agency may request additional information or schedule an interview. Respond promptly to avoid delays or denial.
Set a renewal reminder
Medicaid requires renewal every 12 months. Mark your calendar to reapply before your benefits expire.
Documents You'll Need
- ✓Proof of identity
- ✓Proof of residency
- ✓Proof of income
- ✓Citizenship documents
- ✓Social Security numbers
Common Mistakes to Avoid
- ✗Not reporting all household members
- ✗Forgetting to include all sources of income
- ✗Submitting incomplete applications
- ✗Missing the application deadline
- ✗Not responding to requests for additional information
Official Application
Apply directly with the Division of TennCare:
Apply on One DHS Customer Portal ↗