Privacy Policy | BenefitsNow

1. Introduction

BenefitsNow Technologies Inc. ("BenefitsNow," "we," "us," or "our") operates the website benefitsnow.ai and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us:

Account Information: Name, email address, and password when you create an account.
Quiz Responses: State of residence, household size, income range, age range, employment status, housing situation, citizenship status, and other eligibility-related information you provide during the benefits quiz.
Payment Information: Payment details are processed by our payment processor (Creem.io) and are not stored on our servers.
Communications: Email address when you subscribe to our email updates.

We automatically collect certain information:

Usage Data: Pages viewed, features used, and interactions with the service.
Device Information: Browser type, operating system, and device identifiers.
Analytics: We use PostHog for product analytics to understand how users interact with our service.

3. How We Use Your Information

To determine your eligibility for government benefit programs.
To provide personalized benefit recommendations and application guidance.
To create and manage your account.
To process payments and manage subscriptions.
To send you email updates about your benefits report (with your consent).
To improve our service and develop new features.
To respond to your inquiries and provide customer support.

4. Information We Do NOT Share

We take your privacy seriously. We never:

Sell your personal information to third parties.
Share your information with government agencies.
Share your information with employers.
Share your information with advertisers.
Use your information for purposes other than providing our service.

5. Third-Party Services

We use the following third-party services:

Supabase: Database and authentication services.
Creem.io: Payment processing (as Merchant of Record).
Resend: Transactional email delivery.
PostHog: Product analytics.
Vercel: Website hosting.

Each of these services has their own privacy policies governing how they handle data.

6. Data Security

We use industry-standard security measures to protect your information, including 256-bit AES encryption for data at rest and TLS encryption for data in transit. However, no method of electronic storage or transmission is 100% secure.

7. Data Retention

We retain your account information for as long as your account is active. Quiz responses and benefit results are retained to provide ongoing service. You can request deletion of your data at any time by contacting us at ramon@partnerwithclever.com.

8. Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your information.
Opt out of marketing communications at any time.
Request a copy of your data in a portable format.

9. Cookies

We use cookies and local storage to maintain your session, remember your preferences, and collect analytics data. You can control cookie settings through your browser preferences.

10. Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

BenefitsNow Technologies Inc.
8 The Green, Ste A
Dover, DE 19901
Email: ramon@partnerwithclever.com